Safe & Responsible Play

Our Commitment

Swifty Global (UK) Ltd, operating under the domain swiftysports-casino.me.uk, is committed to the promotion of responsible gambling practices across all aspects of its operations. It is acknowledged that gambling, when conducted irresponsibly, may result in significant harm to individuals, families, and communities. Accordingly, a comprehensive responsible gaming framework has been established and maintained in accordance with the requirements set forth by applicable United Kingdom regulatory authorities.

All players are treated with due care and diligence. Measures are implemented to ensure that gaming activities remain a form of entertainment and do not develop into behaviour that is harmful or compulsive in nature. Staff members are trained to identify and respond to indicators of problem gambling, and appropriate intervention procedures are applied wherever such indicators are observed.

Swifty Global (UK) Ltd operates in full compliance with the Gambling Act 2005 and adheres to the standards prescribed by the UK Gambling Commission. The protection of vulnerable persons, including minors and those at risk of gambling-related harm, is regarded as a matter of paramount importance.

Warning Signs

The following behavioural indicators have been identified as potential signs of problem gambling. Players are encouraged to review these criteria honestly and to seek assistance if any of the following patterns are recognised in their own conduct:

Gambling activities are pursued with increasing frequency and for progressively extended periods of time, beyond what was originally intended.
Repeated unsuccessful attempts are made to reduce, control, or cease gambling behaviour, despite a stated desire to do so.
Financial resources, including savings, income, or borrowed funds, are used to finance gambling activities, resulting in financial difficulty or hardship.
Gambling activities are concealed from family members, friends, or other persons within the individual's social or professional environment.
Feelings of anxiety, irritability, restlessness, or distress are experienced when gambling activities are reduced or discontinued.
Gambling is engaged in as a means of escaping personal difficulties, emotional distress, or adverse life circumstances, rather than as a form of leisure.

Self-Exclusion

A voluntary self-exclusion programme is made available to all registered account holders. Self-exclusion constitutes a formal arrangement whereby an individual requests that access to their account be restricted or suspended for a defined or indefinite period. This measure is intended to assist individuals who determine that a temporary or permanent cessation of gambling activity is necessary for their wellbeing.

Self-exclusion requests may be submitted by contacting the responsible gaming team directly. Upon receipt of such a request, the relevant account will be suspended within the timeframe prescribed by applicable regulatory requirements. During the period of self-exclusion, no promotional communications will be directed to the excluded individual, and access to account functions will be disabled.

Players who have registered with the national self-exclusion scheme, GamStop, are reminded that registration with that scheme will result in access restrictions being applied across all participating operators licensed in Great Britain. It is the responsibility of the individual to ensure that self-exclusion registrations are maintained and updated as required.

Requests for the reinstatement of account access following a period of self-exclusion are subject to a mandatory review process. Reinstatement is not automatic and will only be considered upon the expiry of the minimum exclusion period and following the submission of a formal reinstatement request.

Control Options

A range of account limitation tools is made available to registered players in order to support responsible management of gambling activity. The following mechanisms may be applied to an account upon request or, in certain circumstances, are applied automatically in accordance with regulatory obligations:

Deposit Limits: Restrictions may be placed upon the maximum amount that may be deposited into an account within a specified period, including daily, weekly, or monthly intervals. Requests to increase existing deposit limits are subject to a mandatory cooling-off period before such increases take effect.
Loss Limits: A maximum threshold may be established with respect to the total net losses permitted within a defined timeframe. Once the designated limit has been reached, further wagering activity will not be permitted until the applicable period has elapsed.
Session Time Limits: Restrictions upon the duration of individual gaming sessions may be configured. Upon reaching the designated session limit, the player will be automatically logged out of the account.
Reality Checks: Automated notifications may be scheduled to alert the player to the duration of their current gaming session at regular intervals. These notifications are intended to promote awareness of time spent engaging in gambling activity.
Temporary Account Suspension: A player may request that their account be temporarily suspended for a defined cooling-off period, during which access to gaming and wagering functions will be disabled.
Wager Limits: A maximum stake amount applicable to individual bets or wagers may be established in order to limit the scale of financial exposure during any given gaming session.

All requests to reduce existing limits are processed without delay. Requests to increase existing limits or to remove restrictions are subject to the mandatory waiting periods required under applicable regulatory guidance.

Support Resources

Swifty Global (UK) Ltd recognises that individuals experiencing gambling-related difficulties may benefit from independent professional support. The following organisations provide confidential assistance, guidance, and treatment services to individuals affected by problem gambling and to their families or dependants. Players are strongly encouraged to contact any of the following bodies if gambling behaviour is causing concern:

GamCare: A leading provider of free information, support, and counselling services for individuals affected by problem gambling in Great Britain. Support is available via telephone helpline and live chat services.
Gamblers Anonymous: A fellowship of individuals who share their experience, strength, and hope with one another in order to recover from gambling problems. Meetings are held throughout the United Kingdom.
BeGambleAware: A national charity providing information and support resources for individuals seeking assistance with gambling-related difficulties, including access to treatment referral services.
GamStop: A free national self-exclusion scheme enabling individuals to restrict their access to online gambling services provided by operators licensed in Great Britain.
National Problem Gambling Clinic: A specialist outpatient clinic providing assessment and treatment for individuals with severe gambling disorders, operating within the National Health Service framework.

All of the above organisations operate independently of Swifty Global (UK) Ltd. No endorsement or representation is made with respect to the services provided by any third-party organisation. Players are advised to contact these bodies directly for further information regarding available support.

Get in Touch

All responsible gaming enquiries, including requests for account limitations, self-exclusion applications, and general queries regarding the responsible gaming policy of Swifty Global (UK) Ltd, may be directed to the dedicated responsible gaming team. All communications will be treated with strict confidentiality and will be processed in accordance with applicable data protection legislation.

Responsible gaming enquiries may be submitted by electronic mail to the following address: [email protected]

Players are encouraged to contact the responsible gaming team at the earliest opportunity if any concerns arise regarding their gambling behaviour or the behaviour of a person known to them. Prompt engagement with available support mechanisms is strongly advised.